1. Provider and scope
These General Terms and Conditions govern website development, online stores and related digital services. The provider's identification and contact details are available on the Operator page. These terms become part of a specific contract or order only if the proposal, order confirmation or contract refers to them. Mandatory consumer rights remain unaffected.
2. No-obligation inquiry and contract formation
Submitting the contact form is only a request to be contacted and to receive a quote. It is not an order and does not create an obligation to pay. Before work starts, the parties agree in writing on the scope, price, schedule, materials and delivery method. A contract is formed only when a specific proposal is accepted or an order is confirmed in the manner stated in that proposal.
3. Scope of service and client cooperation
The approved proposal defines the scope of delivery. The client supplies truthful and usable materials, required access and feedback within the agreed times. Delays in supplying or approving materials may reasonably move the completion date. Work outside the agreed scope is carried out only after its price or calculation method has been approved.
4. Price and payment
Prices shown on the website are indicative “from” prices. The specific proposal or contract states the final price, tax information, due dates, any deposit and payment details. The price will not increase without the client's approval because of work that was not agreed.
5. Delivery, review and changes
The result is delivered in the agreed manner. The client reviews it and reports specific defects or comments without undue delay. The proposal defines the number of revision rounds and the revisions included in the price. New requirements or a change to the approved brief may affect the price and schedule.
6. Domain, hosting and third-party services
Domains, hosting, licences, paid extensions and third-party services are included only if the proposal expressly says so. Their availability and terms may depend on the respective provider. The client will be informed of recurring fees before they are ordered, where applicable.
7. Copyright and supplied materials
The client represents that it may use the text, photographs, logos, databases and other materials it supplies. The specific proposal or contract defines the licence to the completed website, when it is acquired and whether source files are handed over. Third-party tools and components remain subject to their respective licence terms.
8. Defects and complaints
A complaint can be made using the operator's contact details. It should identify the project, describe the defect and state the requested remedy. The provider will acknowledge receipt and handle the complaint within the time limits and in the manner required by applicable law.
9. Consumers and distance contracts
If the client is a consumer and a contract is concluded at a distance, the client will receive all information required by law before conclusion, including information about the right to withdraw and a model withdrawal form where that right applies. Performance before the withdrawal period expires will start only upon the consumer's express request where required by law. This contact form does not conclude a contract.
10. Alternative resolution of consumer disputes
A consumer may first ask the provider for a remedy. If the provider rejects the request or does not respond within 30 days, the consumer may, subject to Act No. 391/2015 Coll., apply to the competent alternative dispute resolution entity. The Ministry of Economy of the Slovak Republic publishes the list of entities; depending on the subject of the dispute, the Slovak Trade Inspection may be competent.
11. Final provisions
A specific proposal or contract prevails over these terms. Legal relationships are governed by the laws of the Slovak Republic, without prejudice to the consumer's rights under mandatory rules applicable to that consumer.